Frequently Asked Questions

Order Questions and Information

Priority Mail: 2-3 day
shipping is calculated at checkout based on weight and distance shipped. 

Your order will be shipped within 7-10 days on average depending on our current order volume. You will  receive a tracking number once your postage label is created.

Our office hours are Monday-Friday 9am-5pm MST that is 11am-7pm EST and 8am-4pm PST

Our phone number is 720-453-3443

Our E-mail is [email protected]

Our E-mail for wholesale inquiries [email protected]

No. The shipping costs are expensive and will only be serving the US for now.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 1500 Kansas Ave Suite 2C Longmont, CO 80501

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

Steven Schultheis

Steve’s Goods

1500 Kansas Ave Suite 2C Longmont, CO 80501

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Products and General Information

Cannabinoids are a class of naturally occurring constituents of agricultural hemp/cannabis, commonly used to support general wellness. Our Hemp extracts are also known as cannabis oil (with significant amount of naturally occurring cannabinoids), as Cannabis is the umbrella term that both agricultural hemp and marijuana fall into. We sell hemp extract oils, not marijuana.

Because the CO2 extraction used to make our oils yields a full spectrum extract, our hemp extracts contain over 80 different phyto-cannabinoids, including CBC, CBG, CBG-A, CBC-A, CBN and many others. In addition to the cannabinoids naturally present in our agricultural hemp extracts, there are also many other types of natural molecules and phyto-chemical compounds such as amino acids, carbohydrates, vitamins (including B1, B2, B6, D), fatty acids (including omega 3 & 6), trace minerals (including iron, zinc, calcium, magnesium, potassium), beta-carotene, chlorophyll, flavanoids, ketones, nitrogenous compounds, alkanes, glycosides, pigments, water, and terpenes. The most common terpenes in our hemp extracts are Myrcene, Beta-caryophyllene, Terpinolene, Linalool, alpha-Pinene, beta-Pinene, Nerolidol og Phytol, trans-alpha-Bergamotene, Limonene/ beta-Phellandrene (Co-elution), and alpha-Humulene.

It is very simple. You find the item you want to buy > Go to our single page checkout > Fill in your information and purchase! If the product is in stock, you will receive the item 3-10 days later. Free Shipping. Discrete and without hassle.

Backorders will take 1-4 weeks to complete. Contact us for more information

Terpenes are the oils that give marijuana, hemp and a wide variety of other plants their fragrant aromas. Research is starting to show that terpenes are really healthy for you!

We use mostly plant based terpenes. Our cannabis based are usually very limited batch.

Terpenes are sourced locally in Colorado.

Our hemp extracts contain over 80 different phyto-cannabinoids. In addition to the cannabinoids naturally present in our agricultural hemp extracts, there are also many other types of natural molecules and phyto-chemical compounds such as amino acids, carbohydrates, vitamins (including B1, B2, B6, D), fatty acids (including omega 3 & 6), trace minerals (including iron, zinc, calcium, magnesium, potassium), beta-carotene, chlorophyll, flavanoids, ketones, nitrogenous compounds, alkanes, glycosides, pigments, water, and terpenes. The most common terpenes in our hemp extracts are Myrcene, Beta-caryophyllene, Terpinolene, Linalool, alpha-Pinene, beta-Pinene, Nerolidol og Phytol, trans-alpha-Bergamotene, Limonene/ beta-Phellandrene (Co-elution), and alpha-Humulene.

The short answer is yes. Cannabinoids are cannabinoids, whether from marijuana or hemp. Most marijuana has a very low non-psychoactive cannabinoid profile, so most of the time hemp would be much more preferable for anything besides THC. Marijuana is usually very high in THC (gives people the high) but usually very low in other non-psychoactive cannabinoids.

Scientifically and genetically, industrial Hemp and Marijuana can be the same plant, with a genus and species name of Cannabis Sativa. Industrial Hemp is always a strain of Cannabis sativa, while marijuana can be Cannabis sativa, Cannabis indica, or Cannabis ruderalis. The major difference is how industrial hemp has been bred compared to a marijuana form of Cannabis sativa. Industrial hemp is very fibrous, with long strong stalks, and barely has any flowering buds, while a marijuana strain of Cannabis sativa will be smaller, bushier, and full of flowering buds. Marijuana, 99% of the time, has a high amount of THC and only a very low amount of non-psychoactive cannabinoids. Hemp, on the other hand, naturally has a very high amount of these and only a trace amount of THC. Fortunately, the cannabinoid profile of hemp is ideal for people looking for benefits from cannabis without the ‘high.’†

Hemp is used for making medicinal remedies, food, fiber, rope, paper, bricks, oil, natural plastic, and so much more. Whereas marijuana is usually used just recreationally, spiritually, and medicinally.

*Our hemp extracts are sometimes referred to by people as cannabis oil, as the term cannabis can technically describe hemp or marijuana, and in our case cannabis oil is obviously being used to describe our hemp oils.

Our raw extracts have varying percentages of cannabinoid content. The range has been 9%-70% so far. This however has no effect on how much pure cannabinoids go into each bottle of oil. If we have a 20% extract, we’ll put twice as much of that extract in the formulation compared to if we used a 40% extract. The final amount of actual cannabinoids in a bottle will always be the same despite the variation in percentage of the base extract.

As a dietary supplement we can only recommend our hemp oil blends for internal consumption.

There is no easy answer to this. Our starting recommended serving size is 15 drops but we generally recommend experimenting to see what feels best to you. Some prefer 5 drops, some prefer over 50 drops per day.

Hemp is considered by many to be generally safe. We’ve never seen or heard of any significant or negative side effects in our years in the industry. That said, we can’t rule them out. Please consult with your physician before using any dietary supplement including Hemp extract supplements.

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In accordance with federal regulations we cannot make health claims regarding our dietary supplement products. We can only recommend our products for general wellness.

Many people are under the impression that the only way to acquire hemp extracts for themselves or a loved one is to move to Colorado or another hemp-friendly state. Many big news outlets are misinformed and are unfortunately spreading this idea, that you can only get cannabinoid rich hemp extracts in the states where medical marijuana has been legalized. This is simply not the case though. Because our extracts comes from hemp instead of marijuana, and because we acquire it legally from outside the U.S., we can and do ship to all fifty states, and no medical marijuana card is needed.
They are similar, as the hemp oils and potential effects are similar looking and acting. But our hemp extracts are more highly standardized and will usually have a much higher content of non-psychoactive cannabinoids than one produced through the Rick Simpson method. And oils produced through his method will usually have a much higher THC content, as it’s typically marijuana that is used for RSHO.† Rick Simpson Hemp Oil is actually more a method of extraction than it is a specific product. People use the Rick Simpson method with hundreds of different strains of marijuana, so the THC and other cannabinoid content of the final oil is always varying greatly, depending on the cannabis the consumers are acquiring. Usually what’s used for Rick Simpson oil is a strain with an inferior non-psychoactive cannabinoid content (and high THC), because that’s what the vast amount of marijuana is nowadays. Because our hemp products are highly standardized compared to RSHO, it is much more useful in trying to figure out a proper regimen and serving size.†